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All SYNERGEN Health team members are provided an innovative career path from the very first week to develop new skills in management and technology. We offer our team members opportunities to learn, innovate and take new products and solutions to the market. With rapid growth, SYNERGEN Health provides all our team members opportunities which will allow them to be challenged, learn and grow rapidly in their career.

IT Manager -Technical

No:209 Wijayaba Mawatha, Nawala Road, Nugegoda

SYNERGEN Health is searching for an experienced IT Manager who can maintain and expand our computer networks. The IT Manager will be responsible for coordinating, planning, and leading computer-related activities in our organization. The IT manager should be able to determine the IT needs of the organization and will be responsible for implementing computer systems to fulfill the organization's information systems requirements, managing the IT staff and keeping the executive team up to date on the latest networking technologies that could help the company to succeed.

Duties and Responsibilities:

  • Running regular checks on network and data security
  • Ensure security of data, network access and backup systems
  • Identifying and acting on opportunities to improve the IT infrastructure and data security
  • Developing and implementing IT policies and best practice guides for the organization
  • Conducting regular audits on the IT infrastructure
  • Maintain ISO 27001 and ISO 9001 standards and lead the IT team in internal and external ISO audits
  • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
  • Oversee the documentation in the IT infrastructure and making sure it’s up to date with all relevant information
  • Monitoring the IT helpdesk and ensure the team meets the set Service Level Agreements
  • Work with vendors on procurement of good and services and monitor and report on their Service Level Agreements
  • Working with other Department Heads / Managers to fulfill their department’s IT requirements
  • Running and sharing regular reports on IT Infrastructure with Leadership Team
  • Managing and reporting on the allocation of the IT budget
  • Manage IT staff by recruiting, training, and coaching employees, communicating job expectations and appraising their performance
  • Designing training programs and workshops for the IT team members
  • Providing direction for the IT team members and guide them with regards to career progression
  • Identifying opportunities for team trainings and skills advancement
  • Be the go-to person for the IT team members whenever they need expert advice on technical matters
  • Ability to work US work hours.

Skills and Technical Qualification:

Must have

  • Minimum 3 years of hands-on experience in leading a medium-sized IT team
  • Minimum of an associate-level certification in AWS or Azure cloud services
  • IT/Computer Science/Networking related degree from a recognized University
  • Hands-on experience in Windows and Linux server environments
  • Hands-on experience in managing office 365 and cloud infrastructures such as MS Azure and AWS
  • Strong knowledge in managing cloud and on-premises IT infrastructure
  • Hands-on experience in designing, implementing, and maintaining secure network infrastructure and maintaining the industry’s leading firewall systems and switches
  • Sound knowledge in server virtualization with VMWare and MS Hyper-V
  • Good oral and written communication
  • Good presentation skills
  • Strong critical thinking and decision-making skills

Good to have

  • Knowledge in ITIL best practices
  • Experience in implementing ISO 27001 standards
  • Experience working with foreign clients
  • Experience in using security scanning tools (Ex: Nessus, OWASP)

Good to have

  • Professional certificate in security testing
  • Master’s degree in IT/Computer Science/Networking



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