“Yes, I was able to login into the portal and it was extremely useful and easy to pay !!”
– Client Facility in Lima, Peru
Case Studies
Genetic Testing Client
Challenges
- Lack of integration between the Healthcare Billing System & Accounting Systems
- Manual workflow processes
- Inflated administrative costs for the oversight and management of the process
- Lack of electronic payment methods result in further payment delays
- Solution must be PCI Compliant
- Missing consolidated view of invoice status
Implementation
- Requirement Analysis, configuration and deployment completed within 4 weeks
- Integration between the SYNERGEN Client Bill Portal & Client’s Billing System
- Training and video demonstration initiated
- Seamless implementation and Go-Live across multiple international locations
Results
- Real-time invoice and statement delivery
- Accept online payments using credit cards
- Allow other mode of payment and capture payment reference information
- Customized invoice aging based on net terms for convenient invoice filtration
- Built in dispute management and dispute resolution
- Download invoices as PDFs with password protection
- Export the invoice/statement records into CSV
- Customized PDF designs
- B2B payment status dashboard
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