Client struggled to get patients to adopt initial payment plans. Additional pain points were growing in A/R management, both for current and aging payments as well as poor customer experience.
Case Studies
National Diagnostic Lab
Overview
Implementation
SYNERGEN PAY was deployed to assist the Client in launching a simple, online payment portal that patients could engage and where friendly reminders could prompt patients to keep balances up to date.
Results
- 60% – Increase in Patient Collections
- 40% – Decrease in Patient Accounts Receivable over 90 Days
- 19 Days – Improvement in Current Accounts Receivable Payments
- Enhanced Customer Experience
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