Clients & Testimonials

"We engaged with SYNERGEN Health in early 2018, following an extensive search for several companies. We have been engaging with multiple companies for our billing and collections for about ten years and have experienced several ups and downs. The biggest concern for us was the lack of transparency in the billing, appeals and posting processes. Coupled with that of the feeling of having a complete lack of control, it gave us plenty of sleepless nights.

SYNERGEN Health assisted us in a range of areas, from our ongoing RCM transformation to our old AR. DOCTRIX®, SYNERGEN Health’s robust analytics tool, has provided our doctors and myself with full visibility and transparency into our revenue cycle process. The billing team at SYNERGEN, as promised during the onboarding stage, provides us with seven comprehensive reports on a daily basis, covering every step of the process.

Their dedicated team has always been on top of their game and has to date, been consistently meeting service level agreements and communicating with us proactively! We look forward to a long-term partnership with SYNERGEN."

“I am very impressed with your team and am very glad we are partners. It makes my job a lot easier.”

"We thought we were doing well with our first time payment rate but SYNERGEN Health improved our first-time payment rate to 93%, plus our 90+ A/R is dropping and current AR is down to 28 days"

“The SYNERGEN Health team has been an amazing asset to my organization. The billing portal (DOCTRIX®) they provide is a wealth of information. The service pays for its self and love the transparency. I would highly recommend the service to anyone that deals with medical billing. I can’t tell you how thankful I am that I found SYNERGEN!”

"Anyone in the medical field can tell you how exhausting and frustrating it can be to get reimbursed for the work that is done. SYNERGEN Health has helped CityDoc recapture the joy of practicing medicine by taking on and conquering the challenge of medical coding, billing and collections for CityDoc. Our urgent care centers benefit from SYNERGEN Health’s streamlined processes, analytics platform, and expert advice. We look forward to a long partnership"

"The dashboard has become a game changer for us. Every time we introduce the dashboard to our clients we get the same reaction… “WOW”!. The system has paid for itself many times over… and continues to do so. What would take hours now can be done in minutes so we no longer spend valuable time creating endless reports for clients. The ability to get and analyze financials on demand has allowed clients to be able to spend more time using the information to increase their revenue. Since all information is easily accessed, the financials and billing department is no longer a mystery. As a result, management can now have a more involved role with collection actions to be taken and watch every aspect of their clinics financials without relying on staff reporting to them. All this and an amazing team of professionals at SYNERGEN. It doesn’t get better than this!"

"SYNERGEN Health helped us launch our new hospital by consulting with us to select and set up the HIS System and all the functions related to billing and collections. Their revenue cycle team helped us ensure we collect on all the cases we did and provide the insights to manage our business. They have been great partners to work with."

"To keep up with our aggressive expansions, we engaged SYNERGEN Health to help with the complex Ambulance coding function for the emergency transports for our organization. The team exceeded our expectations with their quality, compliance and turn around time of their work, and we have now expanded our scope to over 30,000 claims per month. SYNERGEN Health is truly a partner that is aligned with Acadian's mission."

"Doctrix has streamlined our processes and made our reporting much easier. We are now able to view reports in real time, 'at a glance' and, are able to target accounts that need to be worked and problem-solve much faster. I highly recommend Doctrix to help simplify your patient accounting and A/R processes."