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Patient Payments Made Easy

Empower your organization and enhance patient collections with SYNERGEN Pay!

SYNERGEN Pay is a secure, simple-to-use, patient statement delivery and online portal that streamlines patient collections from pre-visit scheduling to post-visit follow up.

The healthcare industry in the U.S. has witnessed a massive increase in high deductible health plans with a 193% increase in patient payments to providers. Today, more than ever, patients need the flexibility of multiple payment channels with flexible payment plans.

Enable your staff to estimate patient responsibility and accept payments at any time, from anywhere with SYNERGEN Pay.

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SYNERGEN Pay Integrated Solutions

Payment financing options are available to SYNERGEN Pay platform users through our partnership with SmartHealth PayCard. With quick online approval, patients can make payments on the web, phone or IVR anytime through a fully integrated SYNERGEN Pay payment portal. The card can be used anywhere, Mastercard is accepted for healthcare expenses. Annual fee of $120 and APR does not exceed 18%. At no additional cost, these additional benefits are included: Smart Health Rx prescriptions savings plan*, Accident Medical Expense insurance and Accidental Death Insurance.

From SYNERGEN Pay, patients can view their statement balances and payment options. They are presented with a link to apply for the SmartHealth PayCard. Within minutes, if approved, they receive a virtual credit card with details that can be used to pay for immediate treatment and statement balance.

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Benefits of SmartHealth PayCard


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Revolving Credit Line

Provides a credit line up to $30,000, available upon issuance. Mastercard branded with security and fraud protection.

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Go-To Credit Card For All Healthcare Expenses

Funds available whenever needed for everyday healthcare expenses from aspirin to X-rays.

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Accident-Related Benefits

At no additional cost. Coverage applies to the family. Benefits are paid to the cardholder.

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Freedom to make SMART HEALTH choices

Available funds for preventative healthcare, planned procedures, emergencies, and daily health costs.

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Card Can Be Used For Veterinary Services

The whole family should have access to quality healthcare when it’s needed, Pets are family , too!

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Organization of Healthcare Expenses

User-friendly online statements for tracking healthcare expenses and managing health spend, tax preparation, and bookkeeping.

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SMART HEALTH RX™ Prescription Savings Program

Prescription savings program provides the lowest prices on medicines, while providers may offer discounts to further ease the financial burden on their patients.

How SYNERGEN Pay transforms the industry

Over 60% Provider's primary RCM concern is patient receivables

Over 80% patients have deductibles


Over 100% increase in Patient payments year over year

More than 90% of the patients are surprised by patient bills


Benefits of SYNERGEN Pay

SYNERGEN Pay empowers health care organizations with the flexibility to accept payments at any time, from anywhere, all while providing multiple payment channels to patients.

SYNERGEN Pay can be deployed independently or as part of SYNERGEN’s larger RCM Transformation Platform. SYNERGEN’s solutions are designed to seamlessly scale, support and streamline a health care organization’s revenue infrastructure. Through robotic automation and data analytics SYNERGEN drives sustainable improvements to reduce operating costs and optimize payer-provider collaboration.

  • Elegant and simple user experience for patients
  • Payments can be made via web, phone or IVR
  • Ability to accept partial payments and/or payment plans
  • Ability to generate electronic patient statements on-demand
  • Customer Care Portal for agents to provide for real-time assistance
  • PCI compliant payment processor for secure payments
  • Over 100,000 statements generated per month
  • Proven increase in patient collections and reduced Accounts Receivables
  • Fully integrated to Revenue Cycle Operations
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Key Capabilities

Operational Features

  • Customized Patient statements & Reminders
  • Payment Plans & Partial Payments
  • Front Office Payment Collection
  • Patient Financing Solution
  • IVR & Chat Services

Patient Portal Features

  • Patient payment portal
  • E-Statements
  • Secured
    Communication
  • HIPAA and PCI compliant
  • Payment Plans
  • Mobile Payments

Case Studies

National Diagnostic Lab

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